FL
Fern L

1 reviews | Active since Feb 2015

10 Feb 2015, 11:43

Hanging up after request to speak to management

I have been trying to get hold of management to speak to someone at the office, every time I have called they have answered and hung up before I could even utter a single word of hello. <br> I am disgusted with this service. <br> The people I did manage to speak to were at the switch board and handled the call transfer. After phoning a total of 4 times I have gotten no where with my query. <br> Quite frankly as a company that offers a service I cannot understand how they are operating and how they can possibly have a successful business.

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Replies (1)
Tempest Car Hire
Tempest Car Hire's reply10 Feb 2015, 13:03
Official
Hello IndigoIndia,

Dear Fern,

Please accept our sincere apology for the inconvenience with your recent rental. Your experience has prompted an investigation and I can assure you that this is not consistent with our commitment to service excellence and most certainly not the impression we want to leave with our valued customers.

Response has been emailed to you address requesting further info regarding your rental.

Please accept our apologies for the inconvenience

Yours personally,
Craig Van Niekerk

Customer Services Supervisor