TN
TanzPrinz N

1 reviews | Active since May 2016

07 Apr 2018, 12:26

GONE THE EXTRA MILE

I have recently been diagnosed with 4 auto immune diseases and just had a port inserted into my chest, when I found out that my mom was sent in for a valve replacement / open heart surgery. We needed to urgently get to Durban but the roads were hectic due to the Easter holidays. We decided to fly down and rent a vehicle ( first time for both ). We arrived in Durban quiet late ( around 12h00am ) and went to Tempest. We were then advised that both the booking party and credit card holders need to be same. This posed a huge problem but the 2 staff members on duty, Sheldon & Ziade gladly assisted. Normally at this hour, staff members would just want to get a customer of their backs and go home, considering it was a holiday but these 2 went the extra mile to assist. I am sure this is not the first compliment you guys are receiving as I am sure you provide this service to all customers. A job well done.....we will definitely use Tempest again.

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Replies (1)
Tempest Car Hire
Tempest Car Hire's reply09 Apr 2018, 10:59
Official

Good day,

Thank you for your post

I am so pleased to hear such a wonderful compliment and will be sure to send this on to the rental agents manager

Receiving compliments encourages our staff to work hard and maintain excellent levels of service

All the best, trusting both you and your mom are well

Thank you

Tempest Car Hire