MX
Mpho X

1 reviews | Active since Dec 2015

20 Mar 2017, 14:22

giving challenges to pay back my deposit

<p>Good day </p> <p>i hired a car a few weeks back at back using a debit card , wen i returned the car they tol me my depost will be payed back whithin 5-7 days those day have passed because a lady by the name of precious is not at work i am being told that i have to wait for her i dont understand why i have to wait for her when they can also process or pay the back the deposit can you please assist </p>

0
Replies (4)
MX
Mpho X's update20 Mar 2017, 16:09
Reviewer Update

Hi they called me admitting that its been processed on thursday the 16th but they having IT issues interms of proccessing the payment i told them to sort it because they should have told me but i had to keep inquering about it . thank you

Tempest Car Hire
Tempest Car Hire's reply20 Mar 2017, 16:27
Official

Dear Mpho

Thank you for taking my call earlier today.

As discussed the delay with your refund has resulted from an unfortunate technical error which we are working on resolving in order to pay the outstanding funds to your account.

Thank you fo your patience in the interim of resolving this matter.

Yours personally,

Tempest Car Hire - Customer Service

MX
Mpho X's update22 Mar 2017, 00:24
Reviewer Update

it would be very easier if the payment is made for immediate reflection "as i have been inconvenienced" what else is TEMPEST going to do with regard to showing their remorse or compensating me for the 2 weeks delay ?

MX
Mpho X's update22 Mar 2017, 16:27
Reviewer Update

i am realy geting frustatrated with tempest car hire , they have been taking me back and forth with the returning of my eposit i ahe been calling them all day concerning the repayment of my deposit, i have reported them on this forum already but it nothing seems like its changing now they teling me they have processed the payment they waiting for the proof of payment & i was told it will be an immedaite payment, wich i have not reseved any confirmation of payment its really unprofessional i was told i will be getting my deposit today wich is an abligation they have not full filled please really assist, may below i have sent them wich they where not even replying, i just had it with this tempest

From: Titus Xaba
Sent: Wednesday, March 22, 2017 2:30 PM
To: ********** /> Subject: RE: TPTAE ********** RA9

HI Daniel

This is very unprofessional and frustrating as per telephone conversation you stating it will be an immediate payment

I have not reserved status of the payment let alone feedback, I am really losing my patient with your company & the professionalism of you.

Regards

T. M XABA

the sky is not the limit

when there are footprints

on the moon

From: Titus Xaba
Sent: Wednesday, March 22, 2017 10:44 AM
To: ********** /> Cc: Millicent malomane
Subject: TPTAE ********** RA9

Please refund my deposit on the account details below

Millicent Malomane

Account Number :

Nedbank

ID Number:

what else is TEMPEST going to do with regard to showing their remorse or compensating for the inconvenience

Regards

T. M XABA

the sky is not the limit

when there are footprints

on the moon