Funds due not refunded

Between March and April 2015, I hired a car from Tempest. I was required to pay an amount of R 1200 upfront, refundable to me on return of the car in the same state I found it in.On collection of the car, I was taken to a badly lit area (6 floors under) where the cars were parked. The staff member in attendance seemed to be in a rush to get home as it was almost knock off time for the staff at the branch in Radisson Blu in Sandton. He pointed out to me which areas to check, which I did. I signed the form confirming that I had received the car and drove off.The next day, with day light, I noticed that the car had scratches in the front bumper. It was on the day that I was returning the car that I found out that I had to complete and sign a claim form due to a scratch on the front bumper.At first I refused to complete and sign the form as I told the staff member that I was not responsible for the scratch and it was there when I collected the car from Tempest.He put undue pressure on me to complete and sign the claim form sayng that if I didn't, it would delay the process of my deposit refund.On 07Aug I got a rude call from lady in Legal Department saying I owe Tempest R1900 for scr