First time customer lost

I've rented a vehicle from two different companies and received a good service, out of desperation and urgent need for a vehicle I rented from Tempest car hire. On receipt of the vehicle, the agent did a vehicle check except the windscreen. On delivery of the vehicle a different agent check and the first place he checked was the windscreen under the wiper which i understand. A small chip was identified which repairing will cost an average of R245, however I was charged R1173.91 with a reclaim charge fee of R642.61. I returned the vehicle refueled"on full tank" yet I was charged a refueling service fee of R20 and Refueling charge of R99.30. Document admin fee R73.91 all totaling the exact refund amount which I find quite strange. Here's my conclusion, Tempest car hire doesn't refund its customers nor are they fair in on them. The second agent refused to forward me pics he took claiming he can't forward yet the first agent did so. Transparency and customer experience is definitely not a priority for this organization I would rather stick to the service providers I've been working with, Renter's be very observant and careful when using their services you too might be *****ed.