Feeling of being **********

I hired a vehicle from 18 - 26 April 2019 and upon returning the vehicle we noticed a small dent caused by another car door. Over R6600 was deducted for this. I have requested a copy of the job card as well as their SAVRALA guide for charge-outs on damage, but have told that they will send it to me when they receive it. I again rented from 5 - 7 June 2019, and when I took possession of the vehicle it was riddled with small dents and scratched. Why was this vehicle repaired with the same haste as the money is deducted?