Feedback on a claim and processes

I have been enquiring with Tempest from April last year, 2015 for feedback on the findings and recovery of my money on the claim that Tempest is forcing me to pay for while I am not the one who caused the damage. They did not even have the right system to track a car registration after all I gave them and I had to personally make means to get the right address and contact details , I forwarded the details to them and till today NOTHING has come forth. I am forced to pay them as I don't want to be blacklisted and they are enjoying the money coming through every month and they are doing NOTHING about the matter. I need my refund back I think they have employed people to do the recoveries and they are suppose to be doing what they get paid TO DO. Izle and Edith have been doing their part but no email from Bobbie.