Fed up with Tempest poor customer service

I have just received an SMS from your debt collections company stating I must call them, after calling they have informed me that you have decided to send my details to them, you have not once called me or sent an email and I am the one who contacted you and you said my account is settled, now this.What is going on with Tempest no one really knows what is going on there.

I am really frustrated with the service that Tempest is giving, firstly I did not dispute the owing amount when I was informed that I owe them for the accident I had. We got into an arrangement of payment of R500 monthly and I have actually been exceeding the agreed payments required. If I recall correctly in August I stopped paying as I sent numerous emails to Edith Maphongwane who was handling this and haven't received responses and wanted the statement of payments, reason being I made ad hoc payments(via internet banking and cash deposits) and didn't have all the payment details. To my knowledge, I thought I had settled the account and sent numerous emails that were unanswered to Edith.

Now what really escalates my frustration is that after August I went to hire a vehicle at the OR Tambo Tempest branch, I was informed whilst there that my account has been flagged/blocked and I would not be able to hire the vehicle and that they would check how much is outstanding. The gentleman then called head office and was advised by head office that the account was settled and they would unlock the account. He then apologized for the inconvenience that Tempest caused, I was then able to hire the vehicle after sitting 30 minutes waiting for the system to reflect what was uplifted from the account(which the head office person said it would be immediate). Post-hiring that vehicle I managed to hire I think 1 or 2 vehicles again with no issues.

I am really frustrated by the service I am receiving from Tempest and I need you to please escalate this to the highest person there, what a poor service Tempest is giving and I am really shocked that they would even take my accounts to the Debtors. I am really lost for words from this total chaos that is happening from their poor management and lack of customer service.

Payment for August attached.

I will never ever use their service again, I cannot believe this nonsense.

From a company, I have supported so much and loyal to and to get such treatment. I AM UTTERLY DISPLEASED.