1 reviews | Active since May 2016

07 Jun 2017, 08:10

Fantastic service

<p>We rented a car on 02/06/2017.. Before we landed we called in to request a Hyundai (spoke to Veronica from the Cape town Branch) she said she would try get one for us...but on arrival there unfortunately was not one so we took a white Polo Vivo.. upon driving the vehicle i noticed its alignment was out and the steering wheel felt shakey...we called in the next day spoke Veronica again..she advised to bring the vehicle back in and swop it out for another vehicle.. we got a fiesta and on the drive back home..we recieved a suprise call from veronica telling us that our Accent sedan has been set aside..unfortunately we already had taken delivery of the fiesta and she advise that she wil keep one for us on our return visit to cape town in September..we returned the vehicle on the 05/06/2017 no issues...and deposit was refunded on the 07/06/2017 without deductions...we have rented from Tempest in both Cape Town and Durban..and the service we have recieved on both occasions has been phenominal..Special Thank you to Veronica for making our trip just that much easier and for trying to suprise us with the vehicle we requested..even though you did not have to.. you went out of your way for us..Its People like you ,that make you want to continue doing bussiness with Tempest..</p>

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Replies (1)
Tempest Car Hire
Tempest Car Hire's reply07 Jun 2017, 09:34
Official

Dear Wolfgang

Thank you for your valued feedback we will certainly ensure that Veronica receives this wonderful compliment.

Looking forward to your next rental with us.

Tempest Car Hire - Customer Service