MM
Moses M

1 reviews | Active since Dec 2017

20 Dec 2017, 05:14

Extra charged for refuelling

I have been overcharged for petrol. I'm now forced to pay petrol again and I'm being threatened that they will block me and I'm told that my profile has been sent to risk as I often change cars.some of their vehicles are not comfortable that's the reason I often change.i extended for two days and immediately changed the car,thirty minutes later was called to return the car and was away from the branch with more than 200km.now I'm being charged another R850 for fuel and have to pay petrol on the car is was told to return.Hatfield fleet supervisor is very unprofessional and needs to be taken to customer service course.I've been renting for 4 months now and I required my rental statement and I cannot be furnished with.

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Replies (1)
Tempest Car Hire
Tempest Car Hire's reply27 Dec 2017, 13:53
Official

Good day,

Thank you for your post

We are looking into the matter and a customer services representative will be in contact shortly

Thank you

Tempest