Excuses when paying back the deposit

<p>My insuranse organised me car hire after my car had to go in for repairs, Tempest Car Hire called me to arrange drop off I explained to them when and where to meet with my wife to be as she would be driving the vehicle, They required a R1200 deposit which I withdrew and gave to my wife to be and after they dropped off the car that evening they called me to take down my bank details, I gave tthem to the lady and then she repeated the account details back to me. Then once we returned the car I did not hear anything from them for over two weeks, I then contacted them to find out why they did not pay my deposit back and they said they did not have my banking details, so I gave them the banking details and now they say sorry that account does not match my id number, the id number is that of my wife, however my id and my name is listed as the main driver. Now they are requesting my private bank statement to verify my bank details after I clearly written the account details in an email I sent to them.</p>