MS
Muzikayise S
1 reviews | Active since May 2019
18 Mar 2023, 15:48
Europcar & Tempest Car Rental Slow service response
On the 11th of March 2023 Europcar charge me twice for the car rental deposit. First Deposit R6460.00 Europcar Rental then R5400 deposit for Tempest Car. This was for the same vehicle this double charged. I've been doing follow ups from the 13th of March to get my money back but still no joy. I'm the one doing most of the follow ups. Which leaves me feeling frustrated at the lack of professionalism. It's unacceptable that I should wait 10 business days to et my money back. When they debited my account the car rental company didn't wait long for the funds. I've requested for the matter to be prioritized, escalated etc. The service is very slow yet they are quite to make deductions.
Helpful (0)
Replies (5)0
Replies (5)
Tempest Car Hire's replyOfficial
23 Mar 2023, 10:52Good Day Muzikayise
Please share your RA number (reservation/reference number) with us. We will escalate your query with our Customer Services team to investigate.
Tempest Car Hire's reply23 Mar 2023, 10:52
Official
Good Day Muzikayise
Please share your RA number (reservation/reference number) with us. We will escalate your query with our Customer Services team to investigate.
MS
Muzikayise S's updateReviewer Update
23 Mar 2023, 13:44Good Day
The card & reference numbers
43***********3254/ ***-EE3C-45. Please note I cannot wait 21 days for my money. It's unacceptable. I need this matter resolved as. I've email the invoice to *** & Hanlie. *** on 20 March 2023.
Still no reply.
The card & reference numbers
43***********3254/ ***-EE3C-45. Please note I cannot wait 21 days for my money. It's unacceptable. I need this matter resolved as. I've email the invoice to *** & Hanlie. *** on 20 March 2023.
Still no reply.
MS
Muzikayise S's update23 Mar 2023, 13:44
Reviewer Update
Good Day
The card & reference numbers
43***********3254/ ***-EE3C-45. Please note I cannot wait 21 days for my money. It's unacceptable. I need this matter resolved as. I've email the invoice to *** & Hanlie. *** on 20 March 2023.
Still no reply.
The card & reference numbers
43***********3254/ ***-EE3C-45. Please note I cannot wait 21 days for my money. It's unacceptable. I need this matter resolved as. I've email the invoice to *** & Hanlie. *** on 20 March 2023.
Still no reply.
Tempest Car Hire's replyOfficial
23 Mar 2023, 14:06Good day
Please check your email. I have sent you an email.
Please check your email. I have sent you an email.
Tempest Car Hire's reply23 Mar 2023, 14:06
Official
Good day
Please check your email. I have sent you an email.
Please check your email. I have sent you an email.
MS
Muzikayise S's updateReviewer Update
23 Mar 2023, 21:26Good Day
I haven't to express my frustration and disappointment at Europcar/Tempest Car Hire. Today I got reply then provided the Invoice docs which shows what is due to me. This is the reply I got from Thenjiwe.
"Please note that I cannot attend to your emails as I’m on leave
Please contact Customer Services ***or send an email to *** for any assistance."
This means that I must go back to the very same people who couldn't help me in the first place.
Is this what you call service?
I haven't to express my frustration and disappointment at Europcar/Tempest Car Hire. Today I got reply then provided the Invoice docs which shows what is due to me. This is the reply I got from Thenjiwe.
"Please note that I cannot attend to your emails as I’m on leave
Please contact Customer Services ***or send an email to *** for any assistance."
This means that I must go back to the very same people who couldn't help me in the first place.
Is this what you call service?
MS
Muzikayise S's update23 Mar 2023, 21:26
Reviewer Update
Good Day
I haven't to express my frustration and disappointment at Europcar/Tempest Car Hire. Today I got reply then provided the Invoice docs which shows what is due to me. This is the reply I got from Thenjiwe.
"Please note that I cannot attend to your emails as I’m on leave
Please contact Customer Services ***or send an email to *** for any assistance."
This means that I must go back to the very same people who couldn't help me in the first place.
Is this what you call service?
I haven't to express my frustration and disappointment at Europcar/Tempest Car Hire. Today I got reply then provided the Invoice docs which shows what is due to me. This is the reply I got from Thenjiwe.
"Please note that I cannot attend to your emails as I’m on leave
Please contact Customer Services ***or send an email to *** for any assistance."
This means that I must go back to the very same people who couldn't help me in the first place.
Is this what you call service?
Tempest Car Hire's replyOfficial
27 Mar 2023, 08:48Good day
This has been handled by the department, handover is done to relevant people when an employee is on leave .
an email was sent to you to confirm the refund.
This has been handled by the department, handover is done to relevant people when an employee is on leave .
an email was sent to you to confirm the refund.
Tempest Car Hire's reply27 Mar 2023, 08:48
Official
Good day
This has been handled by the department, handover is done to relevant people when an employee is on leave .
an email was sent to you to confirm the refund.
This has been handled by the department, handover is done to relevant people when an employee is on leave .
an email was sent to you to confirm the refund.