SM
Suelise M

1 reviews | Active since Jul 2011

29 Apr 2019, 13:48

Edgars Club discount NON EXISTENT on quote

On the Edgars website Club members save up to 15% on rentals a day, but on my Tempest quote no discount is received. The first consultant misunderstood and said I can't pay using my Edgars Account, the second consultant said I must resolve this matter with Edgars after I repeatedly explained that Edgars is not responsible beacuse the booking has been made with Tempest and my Edgars Club details were never given, it should be added to receive the discount.

We are hiring the vehicle for 8 days and according to the Edgars website it is R178 per day which calculates to R1424, but my quote stipulates R2253.

Not one consultant can give me a break-down of the quote or confirm that the amount already includes the 15% Edgars Club discount.

0
Replies (1)
Tempest Car Hire
Tempest Car Hire's reply29 Apr 2019, 14:44
Official
Good Day, 

Thank you for affording us the opportunity to look into this matter for you.

Kindly note that a customer care representative will be contacting you shortly.

Thank you 

Tempest Car Hire