VM
Vee M

1 reviews | Active since Jul 2021

04 Nov 2024, 20:27

Double charged for rental car by Tempest Car hire and Vitality Travel

I am extremely frustrated, I booked a car for 3 days in Cape town through vitality travel. I was charged an amount of R974.25 by Vitality travel using discovery bank card. I went to collect the car at Tempest and my standard bank card was used for deposit. An invoice of R1299 was charged again by Tempest . I made a query and sent both invoices to vitality travel and tempest. Now instead of tempest giving me back my rental money for 3 days and only subtracting R200 of petrol from R1299 that was incorrectly billed I receive R324.This is an inconvenience from both parties with *********** people as this is a simple mathematics.

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Replies (1)
Tempest Car Hire
Tempest Car Hire's reply06 Nov 2024, 09:40
Official
Good day
 
 Thank you for reaching out to us. 
 
 Please check your email, we have sent you a message.
 
 Kind regards
Tempest Car Hire