Do not use Tempest Car Hire

I made the mistake of renting a car from Tempest Car Hire at Cape Town Airport. I picked the car up on Saturday the 25th of April and returned it on the 2nd of May. When trying to collect the car the desk at Tempest only had 2 people in attendance - and only one seeming to be working - despite a queue of around 30 people. It took 30min to collect the car despite the fact I was near the front. Then when going to the car there was no one in attendance in the car park so I could not report the fact the car was scratched in the front, filthy on the inside and smelt quite bad. The car was a Toyota Etios (which should not be classed with Polos and i20s in my opinion) that had a boot sensor that worked sporadically and an alarm remote that also worked when it felt like it. When trying to phone to report these problems I got put through to the ORT branch, the gentleman there did assist in supplying an email address to forward my complaints to (he then forwarded them on) but no one responded. Is it company policy to ignore people? All I can say is that every time I've hired a vehicle from AVIS it has been a pleasure - the first time (and only time) I use Tempest and its a nightmare.