Disgusting, *********** Staff and Disregarding of customers.

On Saturday evening 12 August 2017, I returned the car to Tempest Car hire at Lanseria Airport and on Sunday morning, I realized that I left my wallet in the hired car. I called their office same time to check if they have seen it. They went to check in the car and found the wallet. I was unfortunately out of town until Tuesday evening and when I returned I drove to Lanseria to pick up my wallet, only to be told that my wallet has been couriered to another client who also left her purse, and both my wallet and her's were couriered to Cape Town. I don't know how did this happen because her surname is Van Niekerk and I use an African surname with my drivers licence in there and my surname on the cards as well and my address is in Joburg, and this can only be due to pure incompetence. From Sunday until Tuesday evening, no one from Tempest has ever called me to notify me that my wallet is missing thus compromising safety, confidentiality and sharing my personal information with the 3rd party. I had to block all my accounts and now i have no cash to move around; I wasted my petrol driving that far to Lanseria for nothing on Tuesday evening.

I was promised that I will get my wallet today and that I will receive the call in the morning. No one called me, and I have been the one calling all day trying to trace where my wallet is. The gentleman who was assisting me kept on saying he will call me back after tracing it but he never did, all day. It is now 20:40 on Wednesday and I still don't know where and when will I get my wallet. No one seems to know from Tempest Car Hire where my wallet is.

This is pure disregard of customers blended with incompetency of staff. I therefore would urge Tempest for a recourse for allowing me to drive all the way to Lanseria without them notifying me that they lost my wallet; and also for the charges of stopping all the bank cards; ordering new ones and usage of temporary ones, as well as phone calls I have been making all day including the time I am wasting trying to resolve this.