1 reviews | Active since May 2017

23 Jun 2017, 09:47

Discrepancy between quotes and actual amount.

<p>I was initially impressed with Tempest because I do not own a credit card and was still able to rent a vehicle with my debut card. </p> <p> </p> <p>The problem came in when I was given a quote on a deposit for rental with a debit card when booking online and on the day when I went to pay and actually take to vehicle, the amount for the deposit was double the amount that I had received in the quote. </p> <p> </p> <p>I was told it was a computer error and that,"I wasn't the first person with this problem" and told that there was nothing they could do, I just had to pay double what I had budgeted for if I wanted the car. </p> <p> </p> <p>It is immensely frustrating because the people at the car hire venue, knew of the problem yet it hasn't been sorted out. Having to pay double what you budget for is not okay especially when your decision is based on the affordability of the deposit. </p>

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Replies (1)
Tempest Car Hire
Tempest Car Hire's reply11 Jul 2017, 11:35
Official

Dear Nicholas

Thank you for bringing your query to our attention, please be advised that we are currently investigating the matter & will revert back to you as soon as possible.

Yours Personally

Tempest Car Hire - Customer Service