Disappointing Rental Service

Motor vehicle was hired from Tempest and fetched from Durban King Shaka Airport.

The vehicle inspection was completed, all appeared to be in order. I signed the relevant documents and left with the hired vehicle.

The NEXT DAY, the glass on the, right side rear view mirror fell off while I was driving on the N2... just the mirror glass fell off, not the entire fitting.

I went back to Tempest King Shaka, they provided me with another vehicle and had me sign insurance claim forms. I explained to the Consultant that the vehicle inspection is for scratches and dents etc, how do they protect the customer from this sort of incidents which is clearly no fault of the customer...how would I have known to check that the mirror glass is secure???

I was told that the matter would be attended to and resolved.

Final feedback received from Tempest Hire: I am being held responsible for the replacement of the glass (over R 2 000).

My question to Tempest, will a bumper be strategically strapped to a hired vehicle for it to only fall off while in the customer's car, as then the customer is liable for cost of replacement/repairs?