Disappointed

On 15 August 2018 we hired a car from Tempest at the Bloemfontein Airport. We returned the car on the 20 August 2018 just before 13:00 as our flight to Cape Town was at 14:00 and we needed to hand in our baggage at 13:00. According to the invoice sent to us by Tempest, we handed the car in at 16.28pm. By then, however, we had already landed in the Cape Town International airport! We were charged for 6 days, instead of for 5 days.

On 28 August 2018, I sent Tempest an email to the address printed at the bottom of the invoice, explaining the situation and also sent them a copy of our boarding pass to Cape Town on 20 August, as proof that our flight was at 14:00, so there was no way that we could have only returned the car at 16:28. There was no response from Tempest. I sent them another email in February 2019, and again have had no response from their debtors department. I received a delivery receipt proving that the email had been delivered to them.

I am disappointed in Tempest. I would have liked to have made use of them again, but with such poor service, I am afraid to do so, in case it should happen again.

I would appreciate it if they could look into the matter and rectify it.