Deposit withheld and no communication received!

I rented a Nissan Micra for the weekend 27 November to 29 November in Cape Town and paid a deposit of R7,722 before I left the rental agency.<br> <br> On 30 November I then got an invoice stating that the R7,7k was actually not paid and that I still owed the full rental amount of R971. I called Tempest to query this and told them the transaction had gone through my account. They refused and said it was not successful.<br> <br> I called again and the second call centre assistant asked for my credit card number and confirmed that the amount was indeed taken from my account.<br> <br> They said they transaction would be canceled within 24 hours and that I'd get the funds back less the amount due. I am still waiting and every call centre agent I speak to provides a different explanation.<br> <br> At no point did tempest send and communication about the error or update me on their progress.<br> <br> I am incredibly disappointed and angered and will certainly not be going back and will discourage others from doing so as well. Communication with customers is key - especially when you are in the wrong!