Deposit taken without me renting a vehicle

<p>I wanted to rent a vehicle from Tempest car hire at Cape Town international Airport. I arrived at Tempest offices with my car rental confirmation voucher. In terma of this voucher " A deposit amount of 1,500 ZAR will be held against your card for the period of the booking. Tempest proceeded to lodge a deposit amount of R 5160,00 against my card. When i querried this i was informed that the R 1,500.00 was a petrol deposit and that it was Company policy to take a R 5160, 00 deposit. I was then informed that a further R 19,000.00 will be held against my card for incase the vehicle is in a accident despite me having taken out insurance on the vehicle. I then told them to cancell the booking and i proceeded to rent a vehicle from Avis. I was informed that the hold placed on my account for the deposit amount would be lifted within 24 to 48 hours. Despite me never using a Tempest vehicle the deposit amount of R 5160,00 has been withdrawn from my account *****ently on the 27th. Despite the voucher stating that the deposit will be held against my account the money has been withdrawn despite the fact that i never rented a vehicle from Tempest, or never signed any documentation from Tempest. I tried phoning Tempest as well as posting a comment on their facebook page but to date have received no reply except for the mandatory reply on face book that they are investigating. (24 hours ago)This Company obviously does not beleive in customer service.</p>