DEPOSIT REFUND - TSAND***RS7

I took out a car on 23-01-2015 and returned on 27-01-2015. I reported that I encountered a tyre puncture. I was sent a form on 27-01-2015 to report a damage. When I enquire from the branch about reporting an incident - I was told that it is a procedure-<br> I have been enquiring about my deposit refund and I'm always told that the liability department is still investigating the damage(of the type puncture). I'm told the assessment take between 7-10 working days. <br> I feel that I'm being ripped-off because I was not told about the type insurance when I pick up the car on the 23-01-2015. I'm being send from pillar to post when I ask about my deposit money - I feel this is humane torture because I need my money.