Deposit refund not paid

<p>I hired a car a couple of weeks ago and returned it on the 1st. There was a wheel puncture when I returned the car and an incident report was filled in and signed, with severity recored as large (which is disagreed with, albeit signed the incident form). The company can deduct money for that damage from my deposit, but now the remainder of my deposit is not being refunded. I am being sent to call callcentres after callcenters and no one is assisting. Moreover, since I believe the damage is not server (as it was made to be), and given that I am paying for a replacement tyre, Tempest must give me the so called "severly damaged tyre". Afterall, I have paid for it. Take your money from my deposit, give me the remainder of my deposit and the tyre.</p>