Deposit Refund not Paid

I returned the car on 25th January 2015 and was told I would receive the refund within 7 working days. Since 4 February I have sent emails and I am yet to receive a response from Tempest.<br> I've phoned them countless times and they just keep making empty promises, I have gone back and forth the Airport branch and each time I go there I get a different response.<br> <br> On 11th February 2015 I had to excuse myself from work so I could go back to the Airport and speak to the mananger , who I could never get hold of over the phone, and he's never even bothered to return my call as I requested. The manager, Mr Carlo Willemse, first told me that my case had been escalated to the head office and that there was nothing they could do to help me, as if that was not shocking enough he then said that I should email Tempest my bank statement so they could verify that I had not received the refund! - Absolutely Shocking!<br> I then requested that they should send me the proof of refund deposit into my account instead and he agreed that they would email me, I am still waiting for their email.<br> <br> I've just been told that Carlo Willemse is not on duty Today and that he is on training in Jo'burg.<br> <br> Please help me!