Deposit not refunded

On April 14-17, I rented a car and upon its return, the rental company showed me scratches on the vehicle. I contested that those scratches were pre-existing as they appeared old and evident that it couldn't have been caused by me. On April 18th, I was sent an invoice that detailed a payment of R3110.60 that had to be reimbursed to my credit card. After two weeks had passed with no refund, I reached out to inquire about its status. Unfortunately, I was informed that a claim had been filed against my rental. Upon inquiring about the progress of the claim process, I was assured that the claim settlement is imminent.

I haven't heard anything for Tempest since then, I have sent another inquiry.

I just want updates