Deposit not refunded

Its been a week trying to find out whats happening with my deposit, all along I've been told it has been paid by the branch stuff until a lady by the name of Precious from customer care bothered to check on the system only to be told that the deposit was not paid. I spent lots of money calling you pathetic people. Now I've been waiting for a call from a lady called Nomsa, since she decided not to call I bothered to call her 3 times & left messages. Worse service ever, your pathetic I'll never use this company ever.