DELAYS ON PARTIAL BILLING REFUND

<p>I'm permantly using Tempest services and in most cases when i close my contract i keep the same car if they don't have cars then they will do the partial billing refund. Ever since i have been using Tempest services i have never encountered problems with my refunds but recently there's always delays. I closed my contract on the 7th and i specifically asked Nthabiseng and the team to ask Charlene to invoice my contract first thing in the morning of the 8th since it was just a partial billing and i needed that money to do further extensions. I then decided to call at about 11h00am on the 8th just to find out if it was done. Charlene advised me that it was still not done apparently she was not aware that i kept the car.She was waiting for the petrol slips but to my surprised this is exactly the reason why i asked Nthabi and Tshego to advise herASAP that it was a partial billing. Today is the 10th and i have not yet recieved my refund.</p> <p>Today i called Charlene to find out out what was the delay, she tells me that she has no control over the banks as to when the money reflects into my account. I find that totally strange because i specifically chose to use Capitec for refunds reason being its quicker to clear money. When Eloise and Annah used to process the refunds it appeared the same day. If they invoiced in the morning by the evening the money will be reflecting into my account. Clearly in this case the invoiced was either done late or never done at the requested time. This is totally unacceptable!</p>