****** TCH140101CL4

I took a car with tempest last thursday 14 Septermber 2017.I took the waiver insurance for tyre and windscreen damage.When I returned the car on Sunday 17 September 2017 the windscreen had a crack (I dont know what happened but there was a storm in Durban). Today Im asking them about my refund they telling me it wont be processed because of a cracked windscreen.This is not fair because i paid for the windscreen and tyre insurance, why did they take my money then??