Credit

On the 19th of December 2017, I hired a car from Tempest car hire in Bellville to embark to Port Elizabeth. On the 20th of December 2017, I dropped the car off at the offices of Tempest car hire in Port Elizabeth at the airport. The checks have been done on the car and I filled the tank with petrol at the garage in forest Hill near the airport. I phoned on the 21st of December 2017 to the Port Elizabeth airport to find out about my deposit owed to me which was not the full amount as per deposit paid. I phoned the Port Elizabeth branch to enquire about the issue and I was advised by the consultant that I was charged for an extra day due to the mistake made by the person checking in the vehicle and the person that did the capturing of my account just processed it and did not check that it was a mistake. He advised me to contact the Bellville branch for the refund. I contacted the branch and spoke to Nikita that same day which she reassured me that it was a mistake which she would sort out with account department ,but did promise to phone me back. On Friday the 22rd I phoned Bellville branch again and Nikita told me that she was just discussing me with her colleague and sent the request through to accounts department. So it was the weekend of Christmas and public holidays and then again I phoned on the 27rd December after still no refund has been done and again Nikita has advised me that accounts department has my refund and they also have many refunds to attend to and they will do the payment up until Friday the 29th December 2017 I phoned every day and Nikita just had the same response, also promising me on Friday the 29th that she will have someone from accounts department contact me personally to explain what the issue was because there is nothing wrong with the claim the refund just need to be paid in my bank account by the accounts department. This is so annoying how many refund do you have and is there only one person working and paying out this refund or credits. I have only had bad experiences with Tempest car hire with my money. They do not do follow ups on there work and they do not have a good system when it comes to customer service. They have one person working with everything that is only human and do not get to everything. The day I returned the car back to the airport in Port Elizabeth I just asked the consultant to check on my profile for my refund on my deposit for the previous account he advised me that nothing was wrong with my account, but the branch had to just put the deposit back. I phoned Nikita in Bellville she apologized for her colleague not doing the refund, if I did not ask them to check in Port Elizabeth I would have waited for days up to weeks for my deposit refund. It is not my duty to check up on things like this, you would expect not to have a problem with your money being back to you. I hope that now after this review I will get my money. I am very angry with the service up to now.