Complaint

I hired a car on the 30 August and used an african bank card to swipe, the payment was processed and after it was processed, I was told they don't work with African bank. I then contacted them providing bank statements to show that the money went through, they sent me forms to complete for a refund, up to this date I have not received my R4799 refund from them. I wrote here on hello Peter 3 days ago and their response was that a consultant will contact me, up to this date I have not been contacted nor refunded.