COMPANY PROFITS FIRST !

To whom it may concern, I am Vicky Furstenburg, I rented a car from Tempest Rental Agreement TCTIA ********** RA2.

On Sunday 5 August , 2018 we were traveling on the West Coast towards Langebaan on the R27. Next to the West Coast National Park.

A buck jump from the left side of the road in front of the car, hitting the left side of the car bumper and wheel.

The Bumper was cracked, and it was obvious that the wheel alignment was affected due to the collision.

I immediately informed the call center and was informed that I have the choice of the contract being cancelled and that an amount of R2400 will be deducted from my deposit. OR a new car will be sent the contract continuous my deposit stays intact and the R2400 will be charged to my card.

I agreed to the latter seeing we were in the middle of the West Coast, and being without a vehicle would for obvious reasons be a problem.

About 2 hours later the new car arrived (Thank you very impressed with that service).

The amount of R2400.00 was deducted even before the new car arrived from my account.

No discussion happened after the car was delivered or when I returned the second car assuming the matter was handled and taken care of.

I was astonished when a Invoiced arrived ( ********** 5) for the amount of R9742.27.

The amount for Assessor Free R830.00 + Claim admin fee R672.00 + Damage R6053.00. Total R7555.00.

Needles to say I wat totally chocked and surprised to find I am being held reliable for a wild animal running in front of the car.

With the huge National park situated on the West Coast , and numerous warning signs for wild animals crossing the roads. I am dumbfounded that this is not a standard warning from the rental company. And an obvious problem hence the numerous warning signage.

I also do not understand how a huge company like Tempest do not have cover for “act’s of God”.

Furthermore, I was charged for refueling the vehicle after I filled up the car as the instruction was from the rental office at the airport to fill up at the BP Garage at the airport.

What happened was an act of God no doubt , and for Tempest to make the client pay is VERY UNFAIR.

The vehicle belongs to Tempest , Tempest should make sure they have enough cover for all eventualities. Simply pushing the cost for the client to pay is very dishonest and very convenient way to make sure the company makes huge profits.

I paid for the use of the vehicle and the fuel , if some uncontrollable incident like a wild animal causing damage I should not be held responsible. You are massive big company operating all over , and pushing cost for uncontrollable incidents on to customers is a disgrace.

As a rental company you should know and be aware that YOU take a risk renting out your vehicles and that something/acts of God can and will happen. To simply make the customer pay is appalling. And simple corporate greed.

Hopefully you will have a look at this matter, and rather put your customers experience before company profits first.

I hope to hear from you at your soonest convenience.

You can contact me on ********** 718

Kind Regards

Vic Furstenburg