Collection of a car

I was very disappointed with the service I receive from Tempest Kruger Mpumalanga Int Airport. <br> A car was booked for 28 - 1 Oct 15. Collection 28/9/15 was booked for 14:00 I was delayed and went to pick up the car at 14:45 however the vehicle was not ready for collection. It was received at 15:30. <br> <br> 1 Oct 15 - I arrange with them to collect the vehicle at Promenade Hotel at 10:30 ( I Paid R250.00) as my bus was departing at 11:00 and at 11:00 no one was there to collect the vehicle, the bus driver waited for 20 min and no one was there to collect the vehicle. Vehicle Keys were left @Intercape and the car at the front gate of the Hotel.( Risk) When I call them they informed me that they don't have a driver to collect the vehicle, however they will inform me when the car is collected. I had to check them up every hour as the vehicle was in my names and I didn't want to carry the cost of any damaged that could have incurred to the vehicle. They called me at 14:45 to inform me that they are dispatching a driver for collection, after I have spoken to the branch manager. <br> <br> It was an inconvenience:-( <br> <br> T. Tshwenye<br> Reserv No:TKRUG***RS9