CAR IN BAD CONDITION REPLACED AT EXTRA EXPENSE

I am extremely disappointed with bad service and the callous attitude of staff at Tempest Car Hire Durban airport.<br> On arrival this morning to collect the Chery that I had booked weeks in advance, We checked the vehicle but the battery was flat.<br> We returned to the office and were given keys to another Chery. After checking the new vehicle and beginning the drive to our hotel, the vehicle started making an awful whining noise which got steadily worse, especially when accelerating. The vibration at speeds over 60kph feeling very unsafe. <br> After turning around and going back to the airport, the staff member would not believe that there was anything wrong with the car,He put a foot into the car standing outside the vehicle, pressed the accelerator and insisted that the small car was just \like that\" and we didn't know what we were talking about. <br> We were told that there were no vehicles available other than a group B Hyundai automatic which we had to take at nearly twice the price!<br> We eventually paid the extra and took the hyundai...<br> This whole experience had me anxious, and left a very bitter taste, also starting what should have been a holiday 2 hours later - out of pocket!"