Car Hire Refund & Claim

Rented a car over the weekend, 26-28 Aug 2017, a claim was then logged because we had a flat tyre (tyre damage, which was already stated on the invoice, as well as on the inspection sheet upon receiving the car) Upon querying why my deposit was not yet been returned to me, your customer service had advised me that it will take 21 days for the money to be returned onto my card, due to this claim that was logged for damage that already existed, resulting in a flat tyre at an inconvenience to us!

Who will be paying the interest accumulated on my credit card while this wait occurs?

I usually use Europcar but thought I would try out this company seeing that the rate was a little cheaper, but now after receiving a car that was not in good order, I would rather pay that extra amount and know for sure that I am receiving a car that is 100% and know that I will not be inconvenienced in this way.

Please revert back to me asap as this was not explained to me when the guy at your branch logged the claim. Furthermore the lady at the branch did not disclaim this upfront when asking me whether I wanted tyre insurance or not. If I knew the true extent of the damage I would not have accepted the car as I trusted that your company would give me a car that was 100%. Why should I wait this long for my own money when you guys were the ones who gave us a damaged car? TCTIA ********** RA6 Melissa Pillay