Car Hire Deposit Held Back

I rented a Hyundai H1 from Tempest on the 17 December 2018 & paid over R13,000.00 deposit. All the relevant papers were provided to me in Cape Town by the Tempest Employer. When I asked if there was anything else they needed from me the guy said no. It was late at night & my baby was not well, so I took Tempest's word all documents were provided.

When returning the car to the East London on the 2nd January 20 . After they checked the car I was told the fender liner was missing. After reviewing my papers again, it came to light that the vehicle had not been inspected in Cape Town & on top of that I had not signed for any damages on the checklist. I then filed a rapport that I received no checklist & was not liable to pay the costs as did not see the checklist. I was given a claim form to fill in which I also have proof of & was told I would be contacted by a representative with proof of the checklist. Nothing has happened since & no one from Tempest have emailed or contacted me since. However, R11,000,00 has been held back taken from deposit.

I will be taking this to my solicitors as I believe this is a ********** claim from Tempest. Outrageous service!