********** by Tempest Car hire

I hired a car from tempest from 27 Dec 2023 to 3 Jan 2024. When I collected the car no one checked the car. In fact they upgraded the car to a Toyota quest. There were scratches on the boot and a small scratch on the left bumper which I assumed they were aware of. When I returned the car on 3 Jan 2023, I asked to write an affidavit concerning scratches. I received a statement advising the amount the will deduct from the holding deposit which I was happy with. Today I followed up with Tempest regarding my refund and was advised there is an open claim for the scratches. I have not received notification in this regard and I consider this daylight *******.