1 reviews | Active since Oct 2010
Billing ****
We made a reservation May 2015 this year for hiring a vehicle September 2015. When we received the car they just asked us to sign here and there, they did not mentioned anything to us that our contract has been changed so we were under the impression we are getting exactly what we booked and was quoted on. They said they are giving us a copy of the contract that we should read later. They just want to finish as quickly as possible to get you out so that they can help the next person.When we got our invoice they charged us extra for a 200km free per day option in stead of what we were quoted which was 100km per day. We never even did 100km per day. They are refusing to give our money back, saying we signed the contract. They are running and *********, ******* money making **** by charging clients more without informing them. Will definitely warn everyone not to use them!!
Dear Sandra,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
I've requested your booking confirmation which will be matched to your invoice to see if you were billed correctly, we will respond to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Customer Services Supervisor
Dear Sandra,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
I've requested your booking confirmation which will be matched to your invoice to see if you were billed correctly, we will respond to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig van Niekerk
Customer Services Supervisor