MS
Matholwase S
1 reviews | Active since Jun 2014
05 Oct 2015, 12:45
Billing Query
I rented a vehicle at Tempest on the 28th Aug 2015 at Maponya Mall and returned it on the 29th Aug 2015 at Park Station. I was then charged two extra days on the rental. I did enquries with the branches where i took the vehicle and where i returned it and they were giving me the run around for a whole month. I then called Customer Service and was told that i will not get my refund. I am not happy with this as i only had the vehicle for one day
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Tempest Car Hire's replyOfficial
08 Oct 2015, 12:31Hello Matholwase,
Dear Matholwase,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
I've requested additional info to help locate your booking, we are currently investigating your complaint and will respond to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Dear Matholwase,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
I've requested additional info to help locate your booking, we are currently investigating your complaint and will respond to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Tempest Car Hire's reply08 Oct 2015, 12:31
Official
Hello Matholwase,
Dear Matholwase,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
I've requested additional info to help locate your booking, we are currently investigating your complaint and will respond to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor
Dear Matholwase,
We are in receipt of your feedback and do thank you for allowing us the opportunity to address your complaint.
I've requested additional info to help locate your booking, we are currently investigating your complaint and will respond to your email address provided.
Please accept our apologies for the inconvenience
Yours personally,
Craig Van Niekerk
Customer Services Supervisor