Billed for Damage and Fuel I’m Not Responsible For

I’m extremely disappointed with the service I received from the Europcar Bloemfontein branch. I collected a rental vehicle on 11 July 2025 from Tempest Car Hire/Europcar, Bram Fisher Airport, but the damage inspection report used to hold me liable was dated two days prior to my pickup. Pre-existing damage — such as chips on the bonnet and below the headlight — was never documented, and I’m now being unfairly held responsible for a windscreen chip that was clearly missed during your own inspection process.

I returned the vehicle with a full tank, having refuelled shortly before drop-off (proof available), yet I was still billed for fuel and a refueling service. The staff member also failed to conduct a proper handover and only raised the windscreen issue after we had already entered the airport building.

When I raised my concerns, I received a brief response stating only that my query was "unsuccessful," with no explanation provided. I was merely told to contact Candice Gribble at +27 (0)82 *** or via email at *** if I wanted more information — which I found both dismissive and unprofessional.

This entire experience has been frustrating and poorly handled. I strongly dispute the charges and urge Europcar to reconsider how customer concerns are addressed and resolved.