Biggest Con Artists ever - Totally Disgusted!!
<p>I am on holiday from China and I am totally disgusted with Tempest. It now looks like this is a **** they pull on all people. I hired a car at King Shaka International on the 4th July 2016, and before I handed the car back I filled it at the airport and left the petrol slip in the car as proof. I also checked with the person who cheked the checksheet that everything was in order and told that it was. After I landed back in JHB I was called by Tempest tosay that there was a chip in the windscreen. The car was checked by the attendant at the airport and there was no chip. After phoning the manager I was told that it was a crack hidden under the back windscreen wiper. I was then sent a photo of the car which you could see no crack and a close up picture of a crack. After taking it to a friend who examined it closely it was determined that the photo was not even of the same car. You can clearly see the breaklight of the car in the photo and the picture of the crack there was a vent and no brakelight!!!! I was then told by the manager that they would be keeping money as I had not filled the tank which I had done at the Sasol at the airport and the petrol attendant still told me it was filled to the brim. I was sent a claim form to fill in saying that I had cracked the window which I did not. I refused to fill in the claim form as the car was given the ok when I returned it. I hate being told that I am a ****, I find it very offensive, if I had damaged the car I would admit to it but I am not taking responsibility for something I did not do. The manager told me they had the window repaired at their own cost and the so call petrol that they put in would also be paid by them. If this is how they treat their customers and foreign visitors I am surpried if they stay in business. How many other people have they done the same thing to, it is a shocking disgrace. I am really hoping that someone from Tempest contacts me as this is a serious matter.</p>
Good day Mrs Hulse,
Thank you for taking the time to write to us regarding your experience.
Looking into your complaint I see no charge was raised for fuel or cracked wind screen. We billed you for 7 days and refunded balance of your deposit R2346 on 07/07/2016.
We are truly regretful of this service failure and wish to assure you that we have addressed this with the responsible agent as to avoid this type of incident from reoccurring.
Please accept our sincere apology for the inconvenience caused.
Yours personally,
Craig van Niekerk,
Tempest Car Hire,
Good day Mrs Hulse,
Thank you for taking the time to write to us regarding your experience.
Looking into your complaint I see no charge was raised for fuel or cracked wind screen. We billed you for 7 days and refunded balance of your deposit R2346 on 07/07/2016.
We are truly regretful of this service failure and wish to assure you that we have addressed this with the responsible agent as to avoid this type of incident from reoccurring.
Please accept our sincere apology for the inconvenience caused.
Yours personally,
Craig van Niekerk,
Tempest Car Hire,
