Bad Service Tempest Car Hire Cape Tow Airport

<p>very disappointed with tempest car hire cape town airport branch. we booked a car on the 6th of June 2017 to pick up Saturday 10th June 2017. Firstly we get there and was told that our holding deposit is now R6 420.00 despite us being give a quote with a holding deposit R2 400.00 reason was that we were using a cheque card and not credit card which was never explained to us from the beginning until we went to pick up the car. i then asked to speak to a manager on duty and was told we do not have a manager she is at home wow so the shop is auto pilot at all times, i asked if they can get hold of her on the phone so i can speak to eish they 2 people (Nobochina and Gerard) that were at the counter refused to call her, they only asked me to me mail the quote to Gerard which i did . as if that wan to enough we then do the whole process and was just told your car is on bay 29. where is bay 29 Nobochina said its outside ofcoz i know it outside but where. were weny to bay 29 and the car which was to be ours was not the one there, i went back inside and the lady nobochina went with us to find the car. i asked but who is to check the car with us she said it has been checked already how do we know it has been checked what if there is some dent not seen by the checker how do we know. she said there is one mentioned on the list but she could not find it and said because its wet so we cant see it. she even went on to say she does not know how this done can you imagine. she does not even check to see if there is a spare wheel, jack or spanner. we looked for the spanner which was not found in the boot but under the back seat after a struggle with my business partner. we were never asked if we have driven the car before that was given to us and never shown anything about it we had to figured that on our own. what a frustration process and will never go back to tempest car hire anywhere in south africa and will never ever recommend to anyone</p> <p>Frustrated client</p>