Bad service

<p>We rented a vehicle from Tempest Car hire from 4-18 November. We had issues with licenses, hungry tired kids, etc so did not check everything on the vehicle before we drove off. The window wipers were in poor condition - not up to standard for Cape rainy weather. </p> <p>The car booster seat they gave us was a very uncomfortable flimsy car seat. We had to ask for a replacement. The one we received was little better but still not good condition. We left it as we did not want to spoil our holiday further with complaints and trying to sort out issues like this. </p> <p> </p> <p> The tyres is quite run down and we feel that Tempest should check this before renting cars out for long periods, knowing clients will drive a lot. We feel the tyres should have been replaced before the car was given to us as Tempest knew we were renting it for 14 days and were able to at least 2800kms on the option we chose. We are actually sorry we didn't take a photo of the tyres especially the one that we had to replace. No wonder on a tar road we lost a tyre! We however did change it at our cost. We tried our best to replace it with the same make, but after many calls to several tyre fitment stores we could not find the same make and was told that you only get it now in Jhb. </p> <p>On the day we returned the vehicle the guy at reception who received the car keys could not find a form (assuming this one) and said it's fine we can leave as we couldn't wait longer as we we're running late for our plane. He never said he will email it to me, so I did not expect an email. I not once heard anything from Tempest / had any follow ups from Tempest side. I only found the email in my junk mailbox when I was looking for contact details to find out what is happening with my deposit as I could not understand what is causing the hold-up as we valet the car and replaced the tyre. I found the email on 28 November. I phoned the customer care number and the lady gave me an email addess which does not work. She was however very helpfull. No one answers the phone at the CT airport branch. </p> <p> </p> <p>All I want is for my deposit to be paid back to me.</p> <p> </p>