Bad...Poor...Worse Service

<p>02 March 2017</p> <p>Good day</p> <p>I refer to our discussion of this morning.</p> <p>When I collected the vehicle, I ask if the 100 free kilometres excludes refuelling of vehicle on the return and I was informed that this is seen part of the free kilometres.</p> <p>I wrote down the opening kilometres on the 24 February 2017 = 1086,2 and the closing I took a photo = 1165,2.</p> <p>I have been invoiced for 349km instead of 79km in total.</p> <p>Please rectify my deposit refund from R2306.25 to R3194.00</p> <p>Why should I wait for my refund to be paid only on the 31 March 2017 and Tempest is benefiting on the interest. Not acceptable.</p> <p>This is not customer service at all.</p> ********** <p> </p> <p>02 March 2017</p> <p> Dear Christopher,</p> <p>I trust you are well</p> <p>Please see the below email from the customer</p> <p>The customer was told that fuel was included in the 100 kms free per day and would like a refund for the fuel charged</p> <p>The customer also disputes the kms billed as he only drove 79 kms</p> <p>Please investigate and revert back to all parties in the email</p> <p>If a credit is due please send me the CRM Query number in order to process</p> <p>Thank you and have a good day </p> <p>Yours personally,</p> <p>Carike Mostert</p> <p>Christopher Molaadira ********** <p> </p> <p>09 March 2017</p> <p>Good day</p> <p>I am still waiting on a reply.</p> <p>Please assist.</p> <p>Regards</p> <p> </p> <p>09 March 2017</p> <p>I trust you are well</p> <p>Thank you for your email</p> <p> Please be advised that as per the branch manager there is no credit due to you</p> <p> Below is the branch managers response in yellow</p> <p> The customer was told that fuel was included in the 100 kms free per day and would like a refund for the fuel charged, we do not give free fuel and my rental agent never said that to client</p> <p> The customer also disputes the kms billed as he only drove 79 kms, client drove 649 km in total</p> <p> I can suggest that you contact the branch manager directly on + ********** 4530/+ ********** 3511</p> <p> Thank you and have a good day</p> <p> </p> <p>13 March 2017</p> <p>Good morning</p> <p>I’m still waiting for an answer on the below.</p> <p>When can I expect to receive my refund?</p> <p> </p> <p>17 March 2017</p> <p>Good morning</p> <p> This is to inform you that I did contact the branch manager on several occasions and with no result.</p> <p> I’m not satisfied with this service.</p> <p>03 April 2017</p> <p>Good morning Carike</p> <p> This is getting to a very serious state.</p> <p> My previous email to you was dated 17 March 2017.</p> <p> No reimbur*****t was received until today.</p> <p> Should I not receive feedback on this complaint, I will contact your Head Office.</p> <p> I am aware that you not responsible but I don’t get any feedback from the branch manager.</p> <p> I left numerous messages but without any reply.</p> <p> 03 April 2017</p> <p>Please refer to the email sent to you by Carike 09/03, asp the branch manager there is no credit due for fuel or km’s </p> <p>See below in YELLOW</p> <p>Nannette Hatting ********** <p> Well, after all the emails and my attemps to get someone to assist me I have still not received my refung on my deposit paid for the car rental in Bloemfontein.</p> <p> </p>