Bad customer service & money *******

on the 27th September 2018 I booked an Avanza with Tempest & they gave me Suzuki of which I was unhappy about it. I drove the car to Durban from East London and on our way (ladies only) the car had a funny sound and we stopped thinking it's the tire burst and we checked there was no burst. we drove and the car was busy shaking especially when applying brakes and we stopped at Kei River and phoned East London office informing them about this problem. they promised to call back of which they didn't. when we passed Gcuwa they called saying they'll send someone to bring another car and we then stopped at Dutywa waited for the car from East London. the car arrived with the petrol almost to half tank whereas they one with us was just from full tank and I have pictures as proof, Radio not working & very dirty. now Tempest charged me the drop off fee for their faulty car and they filled that car in East London and charged me for that as well. I filled up the car at Dutywa & kept the slip. they arranged for me to change the car in Durban of which I did. this is a daily ******* and I demand my money back.