Bad attitude & overcharging & no response

I rented a pre-booked vehicle from Cape Town Airport Tempest on Thursday evening at around 21h30.

Everything started ok, until I was told that my deposit is R 7,696.50, and that it would be deducted from my account (cheque/credit card), instead of being reserved which is normal practice. The agent (Luyanda) helping, was not helpful and basically just from there onwards had an attitude.

The quoted deposit on my booking confirmation was R 3,694.00, yet Tempest deducted R 7,996.50 + rental amount off my account immediately. I have been advised this is called theft & *****!!

I also asked the agent when I will be refunded the deposit, and I was told "in about 30 days". Tempest just takes their money, and then keeps it till they feel they want to give it back, earning interest off other peoples money!! I said I was not happy about that at all, and he just threw his hands up at me. I asked him to please escalate to his manager ASAP.

On Friday, I phoned the number listed on the confirmation email, and was transferred to 2 other people, then given another number to phone & upon reaching the 4th person was able to for the 6th time repeat my story, actually attempt to help me. This lady told they couldn't help me as the depot at the airport need to resolve. She said she would mail then and I asked for the refund of the excess deposit by close of business. This was not done, and zero response from either this lady (head office) or the depot at the airport. I was told that it could take anything from 7-14 days for the refund. Seriously??!!

I returned the vehicle on Sunday afternoon with a full tank of fuel (at the fuel station at the airport), went to Luyanda and asked if he escalated to his manager, and with massive attitude said no. I asked him to please escalate and ensure my deposit is refunded within 48 hrs, and he just kept bowing to me with his hands together (serious attitude)!!

There is nothing I can find in the confirmation email or the T&C's attached to that stating when the deposit is refunded. I have been advised that more than 48 hrs is completely unecessary as they can resolve anything outstanding within that period. Not to mention again, the theft & *****! I want my full deposit refunded by no later than 20 Dec 2017, (Wednesday) 10h00!

This will most likely be the last time I use Tempest and will tell everyone about my experience going forward!!