Awful customer service and given unroadworthy car!

<p>I sent an e-mail as below to tempest car hire on Friday afternoon and still no response from them. What an awful company that does not know how to treat its customers fairly! I am besides myself!&nbsp;<span style="font-family: 'Avenir W01';">I require urgent assistance with regards to the car hire.</span></p> <p class="MsoPlainText">&nbsp;</p> <p class="MsoPlainText">&nbsp;</p> <p class="MsoPlainText">I am very unhappy with the service which I have received from your company.</p> <p class="MsoPlainText">&nbsp;</p> <p class="MsoPlainText">First off- the car I was given is not the car I was told I would be. I did express the fact that I did not like the car, however, I was informed it was the only vehicle available and that I also could not do an exchange the next day. That I have never heard of! I do understand it's also a group B car, but I do not see why clients should be forced to pay for something they are unhappy with.</p> <p class="MsoPlainText">&nbsp;</p> <p class="MsoPlainText">Secondly, no one bothered to escort us to the car and do a pre inspection to take note of what existing damage there is to it. I took note of a few scratches which i will absolutely refuse to take any responsibility for. It is not my fault that your company did not conduct a pre inspection. I just want to make sure that this is well understood.</p> <p class="MsoPlainText">&nbsp;</p> <p class="MsoPlainText">As well as this, the car was filthy when we received it- both inside and outside. We were told explicitly that the cars are cleaned prior to being handed over to the next driver.</p> <p class="MsoPlainText">&nbsp;</p> <p class="MsoPlainText">And the biggest problem is- the hooter on the car does not work! We almost had a reckless driver wipe us off the road this afternoon as he swung into our lane without even seeing us there. I was horrified to realize that the hooter did not work when I tried pushing it multiple times. How can you hire out a vehicle that is not even road worthy?????</p> <p class="MsoPlainText">&nbsp;</p> <p class="MsoPlainText">I am furious about this! You are putting your customers lives in danger. I hope you understand that.</p> <p class="MsoPlainText">&nbsp;</p> <p class="MsoPlainText">I am a Sanlam employee (management) and thus I was giving your company a try. We are meant to be recommending you to our clients, but after this I do not see myself recommending you to anyone.</p> <p class="MsoPlainText">&nbsp;</p> <p class="MsoPlainText">The service is pathetic. I will be sharing this with my head office.&nbsp;</p>