APPALLING SERVICE

<p>We received the worst service from Tempest Car Hire Hatfield on the 31st December 2016. We arrived early to secure that all administrative requirements for our car hire, which arrangements whereof were made well in advance-only to find that the employee there who, for some odd reason, was the only one working there on that particular day,was late! When he arrived he was unapologetic about it and as a result of his incompetence, gave us the wrong registration papers. We realised almost halfway to our vacation and had to turn back. Upon our arrival, the same employee (whose details are unknown) couldn't even take cognisance of the inconvenience he caused, was very defensive and unapologetic. He even went as far as accusing us of harassing him when addressing his error. This was a waste of our time and money and no offer to remedy the poor service was made. The call we made to their head office on the same day was also a futile exercise. We are extremely disappointed and appalled by their service and wouldn't recommend anyone to use them.</p>