Amazingly BAD customer service

I wanted to book a vehicle and have a tax invoice prepared for my company. I looked at tempest's website which had lots of information about a corporate account, but no way to apply. I emailed tempest regarding this but got no reply either. I made a booking and when I collected the car I asked that a tax invoice for my company be prepared, specifically with a VAT number. I filled in a form with all my company details which was attached to my booking. I was informed that if the company details were not on the invoice I could contact customer support and they would rectify the problem and issue a new receipt.

Upon receiving the invoice after returning the car, not only were none of my company details on the invoice, the only detail on the invoice that was correct was my name. Apparently I live in a different city with a different postal code and street number. I contacted customer support to request an updated invoice, as instructed by the staff member at the collection office. The reply I received said that they could not issue a new invoice to me because it contravened a SARS instruction. I then asked why I was told the opposite when I collected the car. My query was then "escalated" to the branch where I collected the car. Eventually I was told that even though I had filled in all my details, I did not fill in the additional form to request that those details be used, and my query would be closed because it was my fault. This is seriously the stupidest excuse for laziness I have ever heard. Worst customer support ever.

Also the car was trash.