Accounts / contact centre does not listen

<p>I am looking for my deposit refund statement please apparently issued on 14 Nov.</p> <p>I spoke to 2 call centre people and found out you have my email incorrectly as ********** <p>Its ********** <p>I still have no statement and the people on the call centre can barely understand english.</p> <p>My parents also had unhappy experience with Tempest at the same time when I rented a car.</p> <p>My first and last time I will use Tempest.</p>