3 MONTHS REFUND OUTSTANDING

I, Ms Brits are writing this letter on behalf of my mother, ms de Koker. We rent a car the 12/12/2014 from Tempest Care Hire at Cape Town International. The payment was supposed to be paid back within 1 week and this is now already 3 months. Wrong banking details was on the back of the bank card but this is the mistake of ABSA bank. They requested a bank statement which was fax to Jonathan. He said that his is waiting for confirmation from FNB and ABSA. He will contact us within 1 week again. That was now the end of February. Please my mother is a pensioner and this is not small money we are talking about. Can you please take this matter up now because I phoned Tempest head office and the lady said that Jonathan will phone us. Still waiting, 3 months and still waiting. Please, please we need your help now.